Need to Change Your Performance?
Plans change! If you need to exchange your TUTS tickets for another performance, the easiest way to make an exchange is online.
You can also make an exchange by calling TUTS Guest Services at 713-558-8887, Monday through Friday from Noon to 6 p.m.
Exchange options vary depending on your ticket or subscription type, and all exchanges are subject to seat availability. See the FAQs below for details.
Looking for another performance? View upcoming dates and times on our On Stage & Coming Soon page.
Frequently Asked Questions
How do I exchange my tickets?
The easiest way to exchange your tickets is online.
You can also call TUTS Guest Services at 713-558-8887, Monday through Friday from Noon to 6 p.m., and our team will be happy to assist you.
I'm a Full Season Subscriber. What are my exchange options?
Full Season (6-Show) Subscribers may exchange tickets across any production included in the current subscription season. There is no additional exchange fee.
For example, you can exchange your tickets to one production for available tickets to another production in the same subscription season.
If your new performance or seating location has a higher ticket price, you’ll be responsible for the difference in price.
I'm a Partial Subscriber. What are my exchange options?
Partial Subscribers may exchange tickets for another performance of the same production as their originally ticketed performance. There is no additional exchange fee.
If your new performance or seating location has a higher ticket price, you’ll be responsible for the difference in price.
I'm not a subscriber. Can I exchange my tickets?
Yes. Individual Ticket Holders may exchange tickets for another performance of the same production for a fee of $10 per ticket.
All exchanges are subject to seat availability. If your new performance or seating location has a higher ticket price, you’ll also be responsible for the difference in price.
What happens if my new tickets cost more?
If you exchange into a performance or seating location with a higher ticket price, you’ll pay the difference between the original ticket price and the new ticket price.
This applies to both subscribers and individual ticket holders.
What happens if my new tickets cost less?
If you exchange into a lower-priced performance or seating location, the difference in ticket price is not refundable and will not be issued as an account credit.
Can I keep the same seats when I exchange?
Seating for your new performance is based on current availability, so we can’t guarantee that your original seats or seating location will be available.
When exchanging your tickets, you’ll be able to select from the seats available for your new performance.
Where can I see available performance dates?
Visit our On Stage & Coming Soon page to view current productions and performance schedules.
When you’re ready to make your exchange, the easiest way is online:
Are exchanges guaranteed?
No. All ticket exchanges are subject to performance and seat availability. We recommend making your exchange as early as possible for the best selection of available seats.
Quick Links
- Access Digital Tickets
- Accessibility Information
- Plan Your Visit
Guest Services (Box Office)
Open Monday–Friday, 12–6 pm, and before all shows
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