Effective as of Sept. 14, 2026
I. General Ticket Use
All tickets issued by Theatre Under The Stars (“TUTS”) constitute revocable licenses and remain the property of TUTS at all times. Tickets may be revoked at any time, with or without cause, at the sole and absolute discretion of TUTS.
By purchasing tickets, registering for programs, or attending any TUTS performance, class, camp, or event, you agree to these Terms and Conditions.
To the fullest extent permitted by law, you agree that any claims shall be brought solely in your individual capacity and not as part of any class action or representative proceeding.
II. Ticket Purchases
All ticket sales are final. No refunds will be issued except as expressly provided herein.
Tickets may be exchanged in accordance with TUTS exchange policies, if applicable. Additional fees and restrictions may apply.
Lost, stolen, or damaged tickets may be reissued at the discretion of TUTS.
III. Ticket Resale & Transfer Restrictions
Tickets may not be resold, offered, or transferred for commercial purposes except through resale methods expressly authorized by TUTS.
Certain eligible tickets may be offered for resale through the TUTS Digital Ticket Wallet and authorized resale marketplaces made available through TUTS or its ticketing partners. Eligibility, availability, pricing, fees, payment processing, and other conditions of resale are subject to the terms presented at the time a ticket is listed for resale.
The sharing of TUTS account credentials or providing unauthorized third-party services access to a TUTS account, digital ticket wallet, ticket link, barcode, QR code, or other ticket credentials for the purpose of facilitating an unauthorized resale or transfer is prohibited. Tickets accessed, transferred, reproduced, or obtained through such unauthorized methods may be voided without refund or compensation.
Tickets obtained through unauthorized resale or otherwise in violation of these Terms and Conditions may be voided without compensation and may subject the original purchaser to forfeiture of future purchasing privileges.
TUTS reserves the right to monitor ticketing activity for suspected unauthorized resale, ticket misuse, fraud, or other violations of these Terms and to take appropriate action, including but not limited to:
- Cancellation of tickets
- Revocation of ticket licenses
- Restriction or closure of associated ticketing accounts
- Refusal of service
TUTS is not responsible for tickets purchased through unauthorized third-party sellers, brokers, resale marketplaces, or ticket-link services and cannot guarantee their validity.
IV. Performance Changes & Cancellations
Programs, artists, dates, and times are subject to change without notice.
If a performance is canceled and not rescheduled, ticket holders may be eligible for an exchange or account credit. Refunds will only be issued if required by law or explicitly stated by TUTS.
V. Attendance & Conduct
A valid ticket is required for admission for each attendee, regardless of age.
TUTS reserves the right to refuse admission or remove any individual whose conduct is deemed disruptive, unsafe, or in violation of venue policies.
Late seating policies may apply and are enforced at the discretion of house management.
VI. Photography & Recording
Photography, video recording, and audio recording are strictly prohibited during performances unless otherwise authorized.
By attending a TUTS event, you grant permission for your image and likeness to be used in promotional materials without compensation.
VII. Health & Safety
All guests and participants must comply with any health, safety, or security policies in place at the time of the event or Program.
VIII. Educational Programs, Classes, Camps & Courses
Registration & Payment
Registration for all TUTS Musical Theatre Academy classes, camps, workshops, and other educational offerings (“Programs”) is processed through TUTS Education.
Full payment is required at the time of registration unless otherwise specified.
No Refund Policy
All registrations for Programs are final.
No refunds will be issued for any reason, including but not limited to:
- Withdrawal by the participant
- Schedule conflicts
- Illness or injury
- Missed classes or sessions
Transfers & Credits
Transfers, credits, or rescheduling may be offered only at the sole discretion of TUTS Education and are not guaranteed.
Any approved transfers may be subject to administrative fees and availability.
Program Changes
TUTS reserves the right to:
- Modify schedules, instructors, or curriculum
- Combine or cancel Programs due to low enrollment or unforeseen circumstances
If a Program is canceled by TUTS, participants may be offered a transfer or account credit.
Participant Conduct
Participants are expected to follow all program guidelines and codes of conduct. TUTS reserves the right to remove any participant for disruptive or unsafe behavior without refund.
IX. Communications & Contact Information
For questions related to tickets, performances, exchanges, or venue policies, please contact:
TUTS Guest Services
guestservices@tuts.org
713-558-8887
For all inquiries related to classes, camps, workshops, or educational programs, please contact:
TUTS Musical Theatre Academy
academy@tuts.org
713-558-8801
Please direct inquiries to the appropriate department to ensure the fastest and most accurate assistance.
X. Liability
TUTS is not responsible for personal injury, loss, or damage to personal property while attending any performance, event, or Program, except as required by law.
Participation in educational Programs is voluntary and undertaken at the participant’s own risk.
XI. Modifications and Precedence
These Terms and Conditions are subject to modification at any time without prior notice. The most current version shall govern all ticket purchases and use.
In the event of a conflict between these Terms and Conditions and those contained in separate agreements or marketing materials, the terms of such agreements or materials shall prevail.
XII. Agreement
By purchasing tickets or registering for a Program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.