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Accessibility Services

ACCESSIBILITY TICKETING & SERVICES

Theatre Under The Stars is committed to making musical theatre accessible to everyone. We are proud to offer a variety of accommodations and support services at our performances held at the Hobby Center for the Performing Arts.

If you have questions or need assistance planning your visit, please contact the TUTS Guest Services team at guestservices@tuts.org or 713-558-8887.

ACCESSIBILITY TICKETING & SERVICES SECTION IMG

Accessible Parking & Drop-Off

Accessible parking is available on every level of the Hobby Center parking garage, with elevator access to the theater. A complimentary golf cart shuttle transports guests from the garage to the venue entrance.

Guests may also use valet drop-off and pick-up on Bagby Street. For wheelchair or mobility assistance from drop-off to your seat, please notify Guest Services when purchasing your tickets.

Mobility & Transportation Support (Provided by the Hobby Center Access Team)

The Hobby Center’s trained Access Team, identifiable in gold shirts, supports all TUTS patrons needing mobility assistance. Services include:

  • Wheelchair assistance from curb or garage to seat
  • Courtesy wheelchairs available at all entrances (first-come, first-served)
  • Complimentary golf cart shuttle from the parking garage to the theatre doors
  • Assistance at valet drop-off and pick-up

To ensure a smooth experience, we recommend notifying TUTS Guest Services in advance if you anticipate needing mobility support.

Accessible Seating

Accessible seating is available on every level of Sarofim Hall and across all price tiers. Companion seats are available adjacent to wheelchair-accessible locations.

Please contact Guest Services directly to request accessible seating or to discuss your specific needs.

Service Animals

Service animals are welcome at all TUTS performances. Please inform Guest Services when purchasing tickets so we can ensure seating that accommodates your service animal.

“Service animal” is defined by the ADA as a dog that is individually trained to do work or perform tasks for a person with a disability. Emotional support animals are not recognized as service animals under the ADA.

Assistive Listening Devices

Complimentary assistive listening devices, including units compatible with t-coil-enabled hearing aids, are available at the Accessibility Kiosks located in the Orchestra and Mezzanine lobbies.

Accessible & Family Restrooms

Accessible restrooms are located on each level of Sarofim Hall. Family restrooms are available on the Orchestra and Mezzanine levels.

ASL, Open Captioning, and Audio Described Performances

TUTS offers scheduled performances for each production that include American Sign Language interpretation (ASL), open captioning, and audio description.

Open Captioning

During these events an experienced captioner scrolls up to three lines of text onto an LED sign in sync with the performance. Caption boards are located on the left side of the audience chamber and are best viewed from every level when seated in the left sections of the chamber.

American Sign Language Interpreted Performances

Tickets for these performances must be purchased at least two weeks in advance of the performance date

Audio Described Performances

Using a headset connected to an infrared receiver, patrons who are blind or have low vision can listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery and other visual elements of a performance. Guests who wish to listen to audio description must pick up a headset from an accessibility kiosk. Headsets are distributed free of charge on a first-come, first-served basis. Accessibility kiosks are located at: Grand Lobby (level 3) and Mezzanine (level 4)

Below is the current schedule for the 2026/27 season:

The Music Man

  • Open Captioning: Saturday, September 26 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Sunday, September 27 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles Get Tickets
  • Audio Description: Sunday, September 27 at 2:00 p.m. — Get Tickets

Mrs. Doubtfire

  • Open Captioning: Saturday, October 24 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Sunday, October 25 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles Get Tickets
  • Audio Description: Sunday, October 25 at 2:00 p.m. — Get Tickets

Disney's The Little Mermaid

  • Open Captioning: Saturday, December 19 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Sunday, December 20 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles Get Tickets
  • Audio Description: Sunday, December 20 at 2:00 p.m. — Get Tickets

The Who's Tommy

  • Open Captioning: Saturday, February 13, 2027 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Saturday, February 14, 2027 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles Get Tickets
  • Audio Description: Sunday, February 14, 2027 at 2:00 p.m. — Get Tickets

Kinky Boots

  • Open Captioning: Saturday, April 10, 2027 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Sunday, April 11, 2027 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles Get Tickets
  • Audio Description: Sunday, April 11, 2027 at 2:00 p.m. — Get Tickets

Oh, Mary!

  • Open Captioning: Saturday, May 8, 2027 at 2:00 p.m. — Get Tickets
  • ASL Interpreted: Sunday, May 9, 2027 at 2:00 p.m. Please note seats reserved for ASL are Orch. Right, Rows A – H on the outside aisles — Get Tickets
  • Audio Description: Sunday, May 9, 2027 at 2:00 p.m. — Get Tickets

Accessible Seating is available for subscription packages. Find out more about becoming a TUTS subscriber, or reach out to Guest Services at guestservices@tuts.org or 713-558-8887 (Monday – Friday, 12 – 6 pm).

Need Help?

For assistance with tickets, accommodations, or planning your visit, contact:

guestservices@tuts.org
713-558-8887

ACCESSIBILITY TICKETING & SERVICES Contact