Ticket Refund Protection

Ticket Refund Protection covers a variety of unexpected circumstances that may prevent you from attending your performance. These may include: 

• Illness, injury, accident or a personal medical emergency 

• Certain medical issues affecting a dependent who requires your care 

• Certain pregnancy-related circumstances 

• Severe weather when an official alert advises against travel 

• Certain transportation delays or failures, including vehicle breakdowns, public transit disruptions and qualifying traffic delays 

• Death of the ticket holder or an immediate family member 

• Certain civil disturbances or natural disasters 

• Unexpected military service 

• Severe damage to your home or business 

• Jury service or a required court appearance 

• Certain unexpected work relocations or layoffs 

Specific requirements apply to each covered circumstance. Please review Secure My Booking’s Full Terms & Conditions for complete details about coverage, requirements and exclusions. 

No. Ticket Refund Protection is completely optional. You can choose whether to add it to your eligible ticket purchase during checkout. 

The cost is based on your ticket purchase and will be displayed during checkout before you complete your order. 

Ticket Refund Protection is offered as an optional add-on when purchasing eligible tickets. If you would like protection for your order, be sure to select it during the ticket-purchasing process. 

For a covered circumstance, Secure My Booking provides a refund of 100% of the ticket price paid, including booking fees. 

The cost of Ticket Refund Protection itself is non-refundable. 

No. Ticket Refund Protection is not a general cancellation policy or a “cancel for any reason” product. 

Refunds are available only for circumstances covered by Secure My Booking’s terms and conditions. For example, deciding not to attend, a change in the cast, or a circumstance that was already known when you purchased your tickets would not qualify. 

Events that are canceled, abandoned or rescheduled are also not covered by Ticket Refund Protection. Those situations are handled separately according to TUTS’ ticketing policies. 

For a complete list of covered circumstances and exclusions, please review the Full Terms & Conditions. 

If you purchased Ticket Refund Protection and are unable to attend your performance for a covered reason, you can submit a refund request directly to Secure My Booking. 

Request a Refund 

Refund requests can be submitted any time after you purchase your tickets and up to 60 days after the event. 

Secure My Booking may ask you to provide documentation supporting your request, depending on the circumstances. This could include medical documentation, proof of a travel disruption, an official severe weather bulletin or other supporting information. 

All refund requests are reviewed and administered directly by Secure My Booking. Secure My Booking determines whether a request meets the requirements for reimbursement under its terms and conditions. 

TUTS does not review or approve refund requests on Secure My Booking’s behalf. 

The TUTS Box Office is happy to assist with questions about your ticket order, but Ticket Refund Protection is provided and administered by Secure My Booking. 

Questions about coverage, eligibility, documentation or the status of a refund request should be directed to Secure My Booking. 

Request a Refund 

No. Ticket Refund Protection is a separate, optional product offered through Secure My Booking. Purchasing protection does not change Theatre Under The Stars’ standard ticket policies. 

If an event is canceled, postponed or rescheduled by TUTS, any applicable ticket options will be communicated directly to ticket holders and handled according to TUTS’ ticketing policies. 

Secure My Booking’s terms and conditions contain the complete details about covered circumstances, exclusions, documentation requirements and the refund process. 

View Full Terms & Conditions